Terms and Conditions of InnerDrive Golf ltd.
Section 1: Introduction and General Information
1.1 Where to Find Information About Us and Our Products:
You can access comprehensive information about Inner Drive Golf, its registered office, and how to connect with us through our official website. The website is www.innerdrivegolf.co.uk. We also utilise various third-party service providers to enhance our services, including BookNow for reservations, booking management and memberships, subscription services, database management, and CRM and Stripe for secure payment processing. We handle your personal information in accordance with our Privacy Policy and Cookies Policy, which are essential documents you should read to understand how your data is managed.
1.2 Definitions:
To ensure clarity throughout these Terms and Conditions, specific terms are defined as follows:
"Company": This refers to Innnerdrive Golf Ltd, acting as Inner Drive Golf, which operates as an indoor golf simulator facility.
"Member": An individual who has been accepted by Inner Drive Golf as a member of the facility.
"Membership": The subscription that Members undertake to avail themselves of Inner Drive Golf's services and facilities.
"Membership Fee": This term refers to the fees that Members are obligated to pay in exchange for their Membership privileges.
“Customers” refers to persons using Inner Drive Golf facilities, including members and paying to play customers.
Section 2: Membership Application and Eligibility
2.1 Membership Application:
Applying for Membership involves agreeing to these Conditions. The Membership application process serves as an expression of your intent to join Inner Drive Golf as a Member. By submitting the application, you indicate your understanding and commitment to abide by the Terms and Conditions stated in this agreement.
2.2 Eligibility and Age Restrictions:
Inner Drive Golf Membership is available to individuals who are 16 years of age or older. Except Student Membership, which is only available to individuals who can prove they are in full time education. Minors under the age of 16 can access our facilities if accompanied by a guardian.
Section 3: Membership Plans and Initial Fees
3.1 Membership Plans:
Inner Drive Golf offers various Membership plans, each tailored to provide unique benefits and services. Detailed information regarding the available Membership plans, the associated benefits, and the corresponding fees can be found at innerdrivegolf.co.uk/memberships. We ensure that you have a clear understanding of the options available to make informed decisions about the plan that best suits your preferences and needs.
Each membership plan, other than the Student plan, has a minimum term commitment of 6 months.
3.2 Initial Joining Fees:
Upon acceptance of your Application Form, you will be required to make an initial payment:
"Joining Fee": This is a one-time fee that accompanies your application and covers administrative and processing costs related to setting up your Membership.
It's important to note that the Joining Fee is non-refundable under any circumstances.
Please be aware that these initial fees do not contribute towards your first full monthly membership payment, nor are they considered part of the minimum 6-month Membership term.
These initial fees can be waived at the discretion of Inner Drive Golf.
Section 4: Payment of Monthly Fees and Membership Fee Adjustments
4.1 Payment of Monthly Fees:
Your Membership Fees are payable in advance based on the Membership plan you have chosen.
To streamline the payment process, your membership fee will be collected through use of a third party payments gateway (Stripe). Payment will be taken on the monthly anniversary of your first day of membership.. In the event of any arrears arising due to unpaid fees owed to Inner Drive Golf, it is necessary for these arrears to be settled before you can access the facilities and services.
Stripe will be used for all payments, and currently accepts Mastercard credit, Visa credit and Visa debits cards. The payment will include any booking fee and/or transaction fee, as applicable.
4.3 Membership Fee Adjustments:
Please be aware that Inner Drive Golf retains the right to modify the Monthly Membership Fees at its discretion. Any adjustments will be made following the conclusion of your minimum Membership term. This will be accompanied by at least one calendar month's notice, either in written form or via email to the email address you have provided. This notification period ensures that you have adequate time to consider the changes and make informed decisions regarding your Membership.
4.4 Discounted Membership Fees:
Inner Drive Golf may offer discounted Membership options to eligible individuals. These discounts are extended under specific terms and conditions, and proof of eligibility may be required. However, it's important to note that Inner Drive Golf reserves the right to terminate any promotional or discounted Membership options at its discretion. Until proof of eligibility is satisfactorily demonstrated, Members are required to pay the full fee associated with their respective Membership type.
4.5 Lost Payment Card:
In the unfortunate event of a lost or invalidated payment card, it is your responsibility to provide Inner Drive Golf with valid payment card details within 48 hours of receiving a request to do so. Failure to comply with this requirement will result in the cancellation of your Membership. Additionally, the outstanding Membership Fees for the remaining term will be accelerated and will become immediately due. This policy ensures the uninterrupted continuation of your Membership benefits.
4.6 Student Membership:
Student Membership is only available for FULL TIME students, in secondary or third level education.
Section 5: CANCELLING YOUR MEMBERSHIP
5.1 Cooling Off Period:
Inner Drive Golf acknowledges the importance of ensuring that our Membership options align with your needs. To this end, we provide a 14-calendar-day "Cooling Off" period that commences from the date of your Membership's commencement. During this time, you have the option to cancel your Membership without any further obligation. It's essential to note that while you have the right to cancel your Membership during this period, the Joining Fee is non-refundable in the event of cancellation within this timeframe.
5.2 Cancellation After Minimum Term:
After completing the initial 6-month minimum term of your Membership, you have the flexibility to cancel your Membership. To initiate this process, it is required that you provide Inner Drive Golf with at least 30 days advance notice via email to membership@innerdrivegolf.co.uk. Upon receipt of your notice, Inner Drive Golf will process the cancellation request, and email the confirmation of your last payment date and expiry of your Membership. This option empowers you to adjust your Membership to align with your evolving needs.
5.3 Early Cancellation Before Minimum Term:
Should you opt to cancel your Membership prior to the culmination of the minimum 6-month term, certain obligations come into play. In this scenario, you are obligated to pay Inner Drive Golf an amount equivalent to the aggregate of the remaining Membership Fees for the months leading up to and including the expiration of your Minimum Membership Term. This policy is designed to ensure that all contractual commitments are honoured, even in the event of early termination.
Section 6: PAY-AS-YOU-PLAY SERVICE AND CANCELLATION
6.1 Cancellations for Pay-As-You-Play Services:
For Customers utilising Inner Drive Golf's pay-as-you-play services, it is essential to be aware of the cancellation policy that governs these reservations. A minimum notice period of 24 hours is required for cancellations. If, for any reason, you need to cancel a pay-as-you-play reservation, it is your responsibility to provide Inner Drive Golf with at least 24 hours' notice prior to the scheduled booking time. Failure to meet this requirement may result in charges for the scheduled service. This policy has been established to ensure effective resource management and a seamless experience for all Members.
Section 7: CONDITIONS AND ACCEPTANCE
7.1 Age Restrictions:
Inner Drive Golf is committed to creating an inclusive environment that caters to individuals of varying ages. Membership is available to individuals aged 16 and above. For individuals under the age of 16, access to the Inner Drive Golf facility is permitted only in the company of a responsible guardian. This approach ensures that individuals of all ages can enjoy the offerings of Inner Drive Golf while maintaining appropriate supervision and safety measures.
7.2 Cancellation Policy:
In addition to the Membership and Pay as you Play cancellation policies, please note
Cancellation Rights: The business reserves the right to cancel a reservation due to unforeseen circumstances, including maintenance, equipment failure, or emergencies.
Notification and Compensation: In the event of a cancellation, the business will make reasonable efforts to notify affected customers as soon as possible. Customers will be offered the option to reschedule or receive a full refund for the cancelled session.
7.3. Privacy and Data:
Collection and Use of Customer Data: The business will collect and store customer data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the UK. Customer data will be used solely for the purpose of managing bookings, improving services, and complying with legal obligations. Data Sharing: The business will not share customer personal data with third parties without explicit consent, except where required by law. The business will implement appropriate security measures to protect customer data from unauthorised access.
7.4. Modification of T&Cs:
Updates to Terms and Conditions: The business reserves the right to update or modify these terms and conditions at its discretion. Customers will be notified of any changes via email or other appropriate means. Continued use of the simulator services after changes to the terms implies acceptance of the updated terms.
7.5. Severability Clause:
Enforceability of Clauses: If any provision of these terms and conditions is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. The business and customers will work together to replace the unenforceable provision with one that reflects the original intent as closely as possible.
7.6 Delays Outside Our Control:
At Inner Drive Golf, we understand that external factors may occasionally impact our ability to provide products or services as originally planned. In cases where events beyond our control lead to delays in service provision, Inner Drive Golf is committed to taking reasonable measures to communicate such delays to our Members. We strive to minimise any disruption caused by these events. However, it's important to note that Inner Drive Golf cannot be held liable for compensation related to delays that result from events outside our control.
7.7 By accepting these Terms and Conditions, you agree to receive marketing emails and communications from us. We will use your contact details to send you information about our new products, services, and promotions. You can withdraw your consent at any time by clicking the 'unsubscribe' link available in every email we send, or by contacting us directly.
Section 8: RESPONSIBILITY FOR DAMAGE, BEHAVIOUR, AND SAFETY
8.1 Responsibility for Damage:
Inner Drive Golf is committed to maintaining a clean, safe, and enjoyable environment for all Members and customers. As a Member, you are responsible for any damage caused to Inner Drive Golf's premises, equipment, or property due to your negligence or misconduct. It is essential to treat the facilities and equipment with care and respect to ensure the continued satisfaction of all Members. In the event that damage occurs, Inner Drive Golf reserves the right to hold Members financially liable for the necessary repairs or replacements.
Condition of the Simulators and Facilities: The business will make reasonable efforts to maintain the simulators and facilities in good working condition. Any malfunction or technical issue should be reported to staff immediately. The business reserves the right to temporarily close or restrict access to the simulators for maintenance or repair purposes.
8.2 Zero-Tolerance for Violence:
Inner Drive Golf maintains a zero-tolerance policy towards violent behaviour or threats within its premises. We are dedicated to creating a safe and welcoming atmosphere for all Members and staff. Any behaviour that is deemed violent, threatening, or poses harm to others will not be tolerated. Inner Drive Golf retains the right to take appropriate action, including the suspension or termination of Membership privileges, in response to such conduct.
8.3 Refusal of Alcohol and Responsible Consumption:
Inner Drive Golf is committed to promoting responsible alcohol consumption. While alcohol is available for purchase within our premises, Inner Drive Golf reserves the right to refuse alcohol service to any Member. This decision is made to ensure the safety and well-being of all Members. Members are encouraged to consume alcohol responsibly and ensure their physical and mental capability to engage in the activities provided by Inner Drive Golf.
8.4 Proper Attire and Clean Footwear:
To ensure the comfort and safety of all Members, Inner Drive Golf requires Members to wear appropriate attire and clean footwear while utilising our facilities. Proper clothing and footwear contribute to a safe and enjoyable experience for everyone. Members are encouraged to adhere to this dress code to maintain a positive environment within Inner DriveGolf.
Section 9: TIMELY ARRIVAL AND BUSINESS HOURS
9.1 Timely Arrival and Session Duration:
Inner Drive Golf places importance on punctuality to ensure the efficient utilisation of scheduled sessions. Members are expected to arrive promptly for their scheduled sessions to maximise the allotted time. It's important to note that late arrivals may result in a shortened session duration. This policy aims to prevent disruptions to subsequent sessions and to provide a fair experience for all Members.
9.2 Business Hours and Changes:
While Inner Drive Golf strives to maintain consistent operating hours, it's important to acknowledge that unforeseen circumstances may lead to changes in business hours. Inner Drive Golf will make reasonable efforts to provide notice of any changes whenever possible. However, certain situations, such as repairs, alterations, or external events, may necessitate adjustments to operating hours without prior notice. Members are encouraged to stay informed through official communication channels.
Section 10: COACHING SERVICES
10.1 Professional Coaching Services:
All coaching services performed in Inner Drive Golf are provided by authorised PGA Qualified Golf Professionals. Unauthorised coaching activities within the facility are not permitted. Members and non members interested in coaching services are encouraged to engage with Inner Drive Golf's authorised coaching team for expert guidance and support.
Section 11: ENDING OUR CONTRACT
11.1 Non-Payment and Contract Termination:
At Inner Drive Golf, we emphasise the importance of fulfilling financial obligations. In cases where a Member fails to make payment within 7 days of receiving a payment reminder, Inner Drive Golf reserves the right to terminate the contract and take appropriate measures to pursue any outstanding compensation. This policy ensures that Membership privileges are maintained in accordance with the agreed-upon terms.
11.2 Failure to Provide Required Information:
Members are required to provide accurate and necessary information as requested by Inner Drive Golf for the provision of services. Failing to provide the required information within a reasonable timeframe may result in the termination of the contract. Accurate information is vital for ensuring smooth operations and effective communication between Inner Drive Golf and its Members.
11.3 Removal from Venue:
Inner Drive Golf strives to create a harmonious environment for all Members. In cases where a Member's behaviour is disruptive, violates the facility's rules, or involves unauthorised changes to bookings, Inner Drive Golf reserves the right to remove the Member from its premises. This decision aims to maintain the overall experience for all Members and uphold the integrity of the facility.
11.4 Failure to Collect Products and Technical Problems:
Inner Drive Golf offers various products and services to its Members. In cases where a product remains uncollected by the Member within 5 days of availability, Inner Drive Golf may consider the order cancelled. Additionally, technical problems affecting the provision of services may lead to the termination of the contract. These measures are designed to ensure efficient operations and optimise the Member experience.
​
Section 12: Photographs and Videos
12.1 Photographs and Videos
From time to time we may take photos or videos for the promotion of the business of the Company. By becoming a user of Inner Drive Golf you give your consent to you appearing in these. You may withdraw your consent at any time by writing to the Company.
​
Section 13: Submission of forms
13.1 Form Submission
By submitting any form on our website, you consent to receive email communications from us for marketing purposes. We value your privacy and the trust you place in us. Please note that you have the option to unsubscribe from these communications at any time by clicking the 'unsubscribe' link found at the bottom of our email messages.
13.2 Unsubscribing
Please be aware that if you choose to unsubscribe from our email communications, we will no longer be able to contact you via email regarding the initial reason for your form submission or provide updates and information related to it. If you wish to continue receiving specific communications without marketing emails, please adjust your preferences accordingly or contact us directly.
​
Section 14: PARTICIPATION WAIVER AND RELEASE OF LIABILITY
14.1 Acknowledgement of Risk:
I, hereby acknowledge and agree that participating in golf and related activities at Inner Drive Golf involves inherent risks and dangers of accidents, injury, and physical harm. These risks may result from the nature of the activity, the actions of others, or a variety of other causes. I understand these risks and agree to assume all responsibility for any injuries or damages that I might incur during my participation in these activities.
14.2 Waiver and Release of Liability:
In consideration of being permitted to participate in activities at Inner Drive Golf, I, on behalf of myself, my heirs, representatives, executors, administrators, and assigns, hereby release, waive, discharge, and covenant not to sue Inner Drive Golf, its officers, directors, employees, agents, affiliates, members, successors, and assigns from any and all liabilities, claims, demands, actions, and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me, or to any property belonging to me, while participating in such activity, or while in, on or upon the premises where the activity is being conducted.
14.3 Indemnification:
I also agree to indemnify and hold harmless Inner Drive Golf from any loss, liability, damage, or costs, including court costs and attorney fees, that they may incur due to my participation in said activities, whether caused by negligence of the releasees or otherwise.
14.4 Acknowledgement of Policies and Rules:
I agree to observe and obey all posted rules and warnings, and further agree to follow any oral instructions or directions given by Inner Drive Golf, or the employees, representatives, or agents of Inner Drive Golf.
14.5 Acknowledgement of Health and Fitness:
I declare that I am physically fit and have no condition or illness that could prevent my participation in these activities. I agree that it is my sole responsibility to determine whether I am sufficiently fit and healthy enough to participate in these activities.
​
14.6 Acknowledgement of Understanding:
I have read this waiver of liability, assumption of risk, and indemnity agreement, and fully understand its terms. I understand that I am giving up substantial rights, including my right to sue. I acknowledge that I am accepting the agreement freely and voluntarily, and intend by my creation of this booking to be a complete and unconditional release of all liability to the greatest extent allowed by law.
I also acknowledge that I am defacto agreeing to these terms & conditions, in whole, for every member of my attending group / party.